Returns & Exchanges
At Mercier, we strive for perfection in every garment, but if your purchase isn't quite right, you have 28 days to return it for a refund or exchange. All items must be returned in their original condition with tags attached to ensure a seamless processing experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to the parcel, and drop it off at any authorized courier location.
Quality Check & Refund
Once our atelier receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing